Nic Castaldo

Nic Castaldo is a seasoned professional with extensive experience in operations and customer service management. Currently serving as the Director of Operations & Customer Service - Strategy & Ecosystems at Arm since March 2019, Nic leads the development of customer service operations within Arm Education & Academic Engagements, focusing on efficiency and stakeholder satisfaction. Previous roles include Senior Operations Manager for Global Operations at Arm Marketing, Head of Broker Performance at Geo Underwriting, Head of Contact Centre - Senior Claims Operations at Towergate Insurance, and Contact Centre Operations Manager at Direct Line Group. Additional experience includes positions at the Royal Bank of Scotland and Churchill Insurance, showcasing a strong background in enhancing customer experiences and driving team performance. Nic is an alumnus of Westbourne College and has further education from The FA.