Deja Logan, CRM

Deja Logan has extensive experience in information technology, records management, human resources, and customer service. Beginning in 2007, they worked as a Customer Service Representative at Debt Reduction Services Inc. Deja then moved on to Acuman Information Management in 2008, where they served as a Records Analyst. In 2010, they joined Cook Inlet Housing Authority as a Records Manager, where they were responsible for researching and implementing enterprise content and records management solutions. Since 2013, Deja has been with Armedia, where they have held various roles, including Senior ArkCase & Alfresco Analyst, SME & Director of Customer Support. Deja is skilled in business analysis, records management, requirements elicitation, and documentation. Deja utilizes their records management background to analyze customer needs, provide process improvement recommendations, and document functional requirements and use-cases.

Deja Logan pursued a two-year program in Business Administration and Management, General at the University of Alaska Anchorage from 2010 to 2012. Deja obtained additional certifications in Strategizing Products and Customer Experiences from Delta CX in March 2023 and a Certified Records Manager (CRM) designation from the ICRM - Institute of Certified Records Managers. The specific month and year of obtaining the CRM certification are not provided.