Nicole Newby

Nicole Newby has extensive experience in business operations and customer service management. Currently serving as Business Operations Manager and Business Analyst at ARMS Reliability since August 2021, Nicole previously held multiple roles at Homecare Homebase from February 2017 to June 2021, including System Administrator and Implementation Manager. Earlier positions include Customer Care Team Lead and Senior Customer Care Specialist at Bellhops from June 2015 to January 2017, where responsibilities encompassed team productivity management and escalated customer issue resolution. Nicole's early career involved working as a Job Coach and Attendant at Berry Family Services, a Respite Provider at Outreach Health Services, and a Store Manager at Yumilicious Franchise, LLC. Nicole holds a Bachelor's degree in American Sign Language (ASL) from Maryville College.