Dibyendu Ghosh

Dibyendu Ghosh possesses extensive experience in customer service, quality assurance, and training within various organizations. Starting as a Customer Service Specialist at Concentrix, Dibyendu addressed customer complaints related to Jio network connections. Following this role, a position as a Data Analyst at Sun Knowledge Florida was held, leading to a quality and training analyst role at Urban Money, focusing on training, quality assurance, and process improvement. As a Senior Quality Analyst at mPokket, Dibyendu implemented quality control processes and conducted audits for compliance. Currently, as a Quality cum Trainer at Armsoftech Private Limited, responsibilities include overseeing quality and training aspects for the ICICI banking collections process. Educational qualifications include a Bachelor of Arts from the University of Calcutta and Sarsuna College.