Harikrishnan M

Harikrishnan M currently serves as the Deputy General Manager and Head of Digital Solutions at Armsoftech Private Limited, focusing on implementing BOT AI services in banking channels, overseeing product management, performance, revenue, and strategy development. Prior experience includes a Senior Manager role in Learning and Development at Novac Technology Solutions, managing training for contact centers across multiple locations, and a Training and Quality Manager position at Vertex Customer Management, where training needs were identified and addressed. Harikrishnan has held various training management roles in organizations such as Spanco BPO, Centum Learning Ltd, Allsec Technologies, and Hinduja Global Solutions, demonstrating expertise in training development, stakeholder management, and operational effectiveness. Education includes a Bachelor's degree in Social Work and Human Behavior-Psychology from ISBM University and an Executive MBA in Corporate Training and Management.