Carol MacPherson

Carol MacPherson currently serves as the Alarm Receiving Centre Manager at Arnold Clark, where responsibilities include managing daily operations, responding to emergency calls, and leading team initiatives since September 2017. Prior experience includes a similar role at Pointer Ltd from July 1991 to January 2016, where Carol was instrumental in enhancing service delivery, addressing customer inquiries, and ensuring compliance with industry regulations. Carol holds a degree in Hotel Reception from Clydebank College and has a comprehensive understanding of monitoring technologies and systems within the alarm industry.