Jim MacDonald

Jim MacDonald is an experienced professional in service and traffic management with a strong background in customer relations and operational excellence. Currently serving as a Service Manager at Arnold Clark since February 2022, Jim previously held roles as a Traffic Specialist at Class One Traffic Management Ltd and Aftersales Manager at Northgate Vehicle Rental. Jim's extensive career at Arnold Clark began in 1983, where notable achievements included leading service management solutions and collaborating with executive management on strategic initiatives. Academic qualifications include an MIMI in Motor Trade Management and Motor Trade Law from GTG, along with a City and Guilds technical certification in lightweight motor vehicle technology from Falkirk College.