Brian LaPerche has over 8 years of professional work experience. From 2013 to 2014, they worked at The Public Theater as a Partner's Desk Representative / Call Center Rep, where they answered incoming calls to The Public Theater, selling membership packages and tickets. Brian then worked at Revolution Prep as a Pro Tutor, providing online 1-on-1 test prep and academic tutoring, and corresponding with students' parents via e-mail. From 2013 to 2016, they worked at Signature Theatre Company as a Ticket Services Representative. From 2016 to 2017, they worked at Ookla as a Data Quality Assurance, where they identified, reviewed, and cataloged different cellular phone devices, and maintained a database of relevant records and verified information about ISPs and mobile carriers worldwide. From 2017 to 2019, they worked at Stripe as an Account Support Manager and User Operations Specialist, providing customer support and education, and developing a new role within a paid customer support service. From 2019 to 2020, they worked at Currency as an Implementation Specialist, handling support issues for CurrencyPay platform users. Lastly, from 2020 to 2022, they worked at Studio Designer as a Customer Support Team Lead and Accounting Support Specialist, overseeing and managing the schedule and performance of the entire support team, creating internal and external documentation for user and employee training, communicating with users on escalated cases, and specializing in accounting and bookkeeping within the Studio Designer platform. Currently, they work at Array as a Customer Support Lead.
Brian LaPerche attended Columbia University from 2008 to 2012, where they earned a Bachelor of Arts (B.A.) in English. In 2019, they continued their education at the University of California, Los Angeles, completing a Professional Programs School of TFT degree in Writing for Television in 2020.
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April, 2022 - present