John Dunn is an experienced IT and Enterprise Services professional, currently serving as Head of Enterprise Services at Arriva Group since August 2021. Prior to this role, significant contributions were made at npower from May 2009 to April 2021 in various managerial positions, focusing on SMART metering programs, project management, and Robotic Process Automation, achieving substantial cost savings through automation. John Dunn has also held key roles at Hewlett-Packard and British Airways, where responsibilities included IT application service management and contact center operations management, respectively. An educational background includes a BSc in Physics & Applied Physics from the University of Strathclyde.
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