Samantha K.

Samantha K. is an experienced professional with a strong background in workforce management and customer service. Currently serving as a Workforce Specialist at Arrowhead Credit Union since November 2016, Samantha K. is responsible for forecasting call volumes, creating schedules, and analyzing data to ensure efficient operations. Prior roles include Call Center Representative 4 at Arrowhead Credit Union, where Samantha K. handled escalated service inquiries and provided troubleshooting support, and Account Manager at GM Business Interiors, focusing on research and client documentation. Earlier experience includes roles at Southern California Edison as a Call Center Specialist in Energy Efficiency, Store Manager at Things Remembered, and Branch Manager at Hertz, showcasing a solid history of leadership and customer service skills. Samantha K. holds a Bachelor of Arts in English from the University of California, Riverside.