Samuel Gichuhi

Samuel Gichuhi has a wealth of work experience. From 2007 to 2019, they worked for Smart Applications International as a Systems Developer, ONPOINT IT SOLUTIONS INTERNATIONAL as a Project Manager, iLanga Systems Ltd as a Web Developer and Tech Consultant, ClickFunnels as a Technical Support Specialist, Navitivus Energy as Chief Technology Officer, and Art Storefronts as Customer Support Team Lead and Technical Support Specialist. In their roles, they have been responsible for developing new customer service representatives, providing ongoing group and individual coaching, creating tools, assessments and evaluation checklists, implementing and maintaining a regular call monitoring schedule, engaging with customers and helping out with various troubleshooting issues, consulting with artists, performing issue identification, communicating and resolving, creating and updating knowledge base items, teaching and training team members, customer retention, creating and updating technical documents, in charge of documentation for Art storefronts Support Center and their marketing Vault, in charge of custom domain configurations, developing the website and a mobile application, interacting with clients and handling their needs, service level agreement development and negotiation experience, delivering client SLA and internal OLAs throughout a number of key company acquisitions, developing the Project Plan with the team and managing the team’s performance of project tasks, securing acceptance and approval of deliverables from the Project Sponsor and Stakeholders, communication, including status reporting, risk management, escalation of issues that cannot be resolved in the team, and making sure the project is delivered in budget, on schedule, and within scope, and supporting users on site and over the phone.

Samuel Gichuhi attended Nyeri High School from 2000-2003, where they earned their Kenya Certificate of Secondary Education. Samuel then attended Daystar University from 2004-2008, where they earned a BSc in Applied Computer Science.