Vishakha Sonawala

Vishakha Sonawala has a diverse work experience in the travel and customer service industry.

Starting in 2012 as a Trainer at Rashmis Transworld Academy, they were responsible for coaching trainees in air fares ticketing and travel and tourism curriculum.

In 2014, they joined RTWA INTERNATIONAL TRAVEL DESK as a Travel Consultant, where they handled air ticket reservations and negotiated with suppliers for the best deals. Vishakha also managed invoices and payments for clients.

From 2015 to 2018, Vishakha worked at Destinations Gateway Pvt Ltd as a Senior Travel Consultant. Here, they handled walk-in clients and leads, created travel packages and itineraries, and provided excellent customer service. Vishakha also managed corporate travel requirements and worked on the GDS system Amadeus.

Vishakha'snext role was at Cox & Kings, where they served as a Team Leader from 2018 to 2019. In this position, they handled operations and product development, including creating FIT packages and curated itineraries for outbound destinations. Vishakha also managed cruise bookings and reservations.

In 2019, Vishakha joined American Express as an Operations Analyst. Vishakha was accountable for engaging in chat-based dialogues with affluent card members, providing resolutions and addressing issues in real-time. Vishakha also played a key role in empowering AI to perform better.

Currently, since May 2021, they work as a Manager at ARTIUM. Additional details regarding their role at this company are not provided.

Vishakha Sonawala received their Bachelor's degree in Commerce from NG Bedekar College of commerce, Mumbai University, where they studied from 2006 to 2011. In 2011, they pursued additional training in Reservations and Travel at IATA Training. The following year, in 2012, they completed the Foundation Level and Consultant program at the same institution, specializing in the field of study of Airfares and Ticketing. In terms of additional certifications, Vishakha obtained the IATA certification from IATA Montreal Canada in May 2011. Furthermore, they have obtained several certifications from LinkedIn, including "Expert Tips for Answering Common Interview Questions" and "Leadership Foundations" in May 2021 and various Excel certifications in April 2021.