Lori Messenger

Lori Messenger is an experienced workforce management professional currently serving as a Workforce Management Analyst at ArvatoConnect since November 2023. Prior to this role, Lori held various management positions, including Service Delivery Manager and Continuous Improvement Manager. Previous experience includes serving as Resource Planning Manager at Kura (CS) Ltd and multiple roles at Sitel Group, where responsibilities spanned real-time management and workforce analysis for the Virgin Media Campaign. Early professional experience includes positions at eBay and EE, where Lori developed skills in optimizing schedules, analyzing call patterns, and maintaining service levels across multiple markets. Lori holds a Higher Diploma in Science from the University of the West of Scotland and has a background in customer service and education-related roles.