Kura is a market leader in customer service outsourcing. We're based in Glasgow and work with many successful brands to deliver great customer service.

Consulting

Kura (CS) Ltd.

Brian Bannatyne

Julie McIntosh

Kenny Rodgers

The Customer Service Team at Kura (CS) Ltd. is dedicated to delivering exceptional support to clients and their customers. This team is responsible for handling inquiries, resolving issues, and ensuring a positive customer experience through effective communication and problem-solving. With a blend of team leaders and representatives, they strive to meet service level agreements and maintain high satisfaction ratings for the brands they represent.

Customer Service Team

The Data and Analytics Team at Kura (CS) Ltd. is responsible for leveraging data to optimize customer service operations and enhance client relationships. This team conducts in-depth analyses to improve resource scheduling, ensures quality and risk management standards are met, and develops business intelligence solutions that drive performance insights. By utilizing advanced analytics, the team supports strategic decision-making and helps Kura maintain its position as a market leader in customer service outsourcing.

Data and Analytics Team

The Operations Team at Kura (CS) Ltd. plays a pivotal role in optimizing customer service delivery across various client accounts. Led by the Operations Director and Head of Operations, the team consists of multiple Operations Managers who ensure seamless coordination of resources, monitor performance metrics, and implement operational strategies to enhance service quality and efficiency. Their focus is on driving continuous improvement and fostering collaboration to meet the evolving needs of clients.

Operations Team

The Leadership Team at Kura (CS) Ltd. is responsible for setting the strategic vision and direction of the company, fostering a strong organizational culture, and ensuring the delivery of exceptional customer service. Comprising the Managing Director, Chief Culture Officer, and CEO, this team collaborates to drive growth, enhance employee engagement, and maintain strong relationships with clients to uphold Kura's position as a market leader.

Kura (CS) Ltd.

Org chart

Teams

Customer Service Team

Data and Analytics Team

Operations Team

Leadership Team

Offices

Kura (CS) Ltd.

Org chart

Teams

Customer Service Team

Data and Analytics Team

Operations Team

Leadership Team

Offices

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