Kura is a market leader in customer service outsourcing. We're based in Glasgow and work with many successful brands to deliver great customer service.

Consulting

Kura (CS) Ltd.

Brian Bannatyne

Kenny Rodgers

Julie McIntosh

The Customer Service Team at Kura (CS) Ltd. is dedicated to delivering exceptional support to clients and their customers. This team is responsible for handling inquiries, resolving issues, and ensuring a positive customer experience through effective communication and problem-solving. With a blend of team leaders and representatives, they strive to meet service level agreements and maintain high satisfaction ratings for the brands they represent.

Customer Service Team

The Data and Analytics Team at Kura (CS) Ltd. is responsible for leveraging data to optimize customer service operations and enhance client relationships. This team conducts in-depth analyses to improve resource scheduling, ensures quality and risk management standards are met, and develops business intelligence solutions that drive performance insights. By utilizing advanced analytics, the team supports strategic decision-making and helps Kura maintain its position as a market leader in customer service outsourcing.

Data and Analytics Team

This department oversees and coordinates the activities of various operational units.

Management

The Operations Team at Kura (CS) Ltd. plays a pivotal role in optimizing customer service delivery across various client accounts. Led by the Operations Director and Head of Operations, the team consists of multiple Operations Managers who ensure seamless coordination of resources, monitor performance metrics, and implement operational strategies to enhance service quality and efficiency. Their focus is on driving continuous improvement and fostering collaboration to meet the evolving needs of clients.

Operations Team

This department focuses on enhancing customer satisfaction and managing interactions throughout the customer lifecycle.

Customer Experience

This department manages and oversees the daily operational activities to ensure efficiency and productivity.

Kura (CS) Ltd.

Org chart

Teams

Customer Service Team

Data and Analytics Team

Management

Operations Team

Customer Experience

Operations Division

Offices

Kura (CS) Ltd.

Org chart

Teams

Customer Service Team

Data and Analytics Team

Management

Operations Team

Customer Experience

Operations Division

Offices

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