Kura is a market leader in customer service outsourcing. We're based in Glasgow and work with many successful brands to deliver great customer service.

Consulting

Kura (CS) Ltd.

Brian Bannatyne

Kenny Rodgers

Julie McIntosh

The Customer Service Team at Kura (CS) Ltd. is dedicated to delivering exceptional support to clients and their customers. This team is responsible for handling inquiries, resolving issues, and ensuring a positive customer experience through effective communication and problem-solving. With a blend of team leaders and representatives, they strive to meet service level agreements and maintain high satisfaction ratings for the brands they represent.

Customer Service Team

This department oversees and coordinates the activities of various operational units.

Management

This department manages and oversees the daily operational activities to ensure efficiency and productivity.

Operations Division

This department focuses on supporting and advising customers to enhance their overall experience.

Customer Engagement

This department manages employee relations, recruitment, and benefits administration.

Human Resources

The Leadership Team at Kura (CS) Ltd. is responsible for setting the strategic vision and direction of the company, fostering a strong organizational culture, and ensuring the delivery of exceptional customer service. Comprising the Managing Director, Chief Culture Officer, and CEO, this team collaborates to drive growth, enhance employee engagement, and maintain strong relationships with clients to uphold Kura's position as a market leader.

Kura (CS) Ltd.

Org chart

Teams

Customer Service Team

Management

Operations Division

Customer Engagement

Human Resources

Leadership Team

Offices

Kura (CS) Ltd.

Org chart

Teams

Customer Service Team

Management

Operations Division

Customer Engagement

Human Resources

Leadership Team

Offices

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