Alan Igoe has a diverse and extensive background in the fields of analytics, contact center solutions, and business development. Alan has worked with various companies including ARZO, FICO, TeleTech, and GE Money, specializing in areas such as automated customer contact solutions, collections automation, and contact center consulting. Alan holds a Bachelor's degree from Deakin University and has experience in leading teams and delivering valuable business solutions for a range of industries.
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ARZO
ARZO are a boutique Consulting and Business Operations Managed Services provider. Our key objective is to help our customers leverage technology investments to deliver business value. A group of customer experience and contact centre industry experts, created ARZO 18 months ago with a clear goal to build a business that represents services that are expert, results focused and provide value for money. Digital Transformation has seen the blurring of traditional lines of business. Back office, marketing, sales, customer service and compliance teams need to speak the same language, they must be on the same page with the brand, the vision and the plan. It’s never been more complex to achieve outcomes, but there’s never been more opportunity to win. Traditional views of customer segmentation and buying patterns must be redefined in this digital age where the customer owns your brand, next year’s competitor may not exist today and speed to market is a cycle that must turn in months – not years. At ARZO, we help our customers to navigate this complexity and focus investments to maximise return. Our unique set of operational, strategic and technical experience allows us to support a broad range of important business goals in addition to supporting our customers to manage, optimise and leverage their ongoing operational requirements to deliver value to their business.
