ARZO
Anita Williams is an experienced professional in business operations and IT consulting, currently serving as the Director at ARZO since March 2020, where the focus is on quality, value, and culture. Prior to ARZO, Anita worked at Ethan Group from May 2014 to March 2020, initially as General Manager - Victoria, overseeing operational performance and customer satisfaction, and later as Head of Business Services - Customer Experience, managing IT services for contact center technology deployments. Anita's earlier career includes significant roles at Telstra as National Manager for Business Solutions Consulting, operational management at Foxtel, and various positions in telecommunications and training management at companies such as NSC and Fortis Insurance. Throughout the career, Anita has consistently emphasized customer experience, employee engagement, and operational excellence.
This person is not in any teams
ARZO
ARZO are a boutique Consulting and Business Operations Managed Services provider. Our key objective is to help our customers leverage technology investments to deliver business value. A group of customer experience and contact centre industry experts, created ARZO 18 months ago with a clear goal to build a business that represents services that are expert, results focused and provide value for money. Digital Transformation has seen the blurring of traditional lines of business. Back office, marketing, sales, customer service and compliance teams need to speak the same language, they must be on the same page with the brand, the vision and the plan. It’s never been more complex to achieve outcomes, but there’s never been more opportunity to win. Traditional views of customer segmentation and buying patterns must be redefined in this digital age where the customer owns your brand, next year’s competitor may not exist today and speed to market is a cycle that must turn in months – not years. At ARZO, we help our customers to navigate this complexity and focus investments to maximise return. Our unique set of operational, strategic and technical experience allows us to support a broad range of important business goals in addition to supporting our customers to manage, optimise and leverage their ongoing operational requirements to deliver value to their business.