Andrew B.

Andrew B. is a seasoned technical professional with extensive experience in telecommunications and technical engineering. As a Senior Technical Engineer at ASA Solutions since August 2020, Andrew specializes in Avaya Call Management Systems, focusing on consultation, installation, migration, and infrastructure upgrades. Prior to this role, Andrew spent 15 years at The Walt Disney Company, advancing through various positions including Telecommunications Programmer, where responsibilities included architecting and implementing tools for teams and agent-facing processes, and leading a Software Engineering Intern. Andrew also held roles as Telecommunications Administrator and Specialist, concentrating on call center reporting and administration. Andrew began a career with Walt Disney World in multiple roles, enhancing guest services and training staff. Andrew earned a Bachelor of Applied Science in Software Development from the University of Central Florida in 2018.