Gabriel Mazocco Gheno

Gabriel Mazocco Gheno is an experienced User Operations Program Lead at Asana, specializing in functionality, and has a strong background in customer support and operations. Since May 2020, Gabriel has acted as a subject matter expert for the Customer Support team, collaborating with product teams to enhance internal processes. Previous roles include User Operations Expert and Specialist at Asana, where Gabriel consistently exceeded performance metrics while supporting customers in English, Portuguese, and Spanish. Gabriel also spent three years at Accenture as a Direct Partner Operations Specialist for Google-YouTube, improving customer experiences and managing client relationships. Other experience includes customer service roles in both retail and event management, underpinned by education in General English and High School education.