Chris Arnold

Chris Arnold serves as the Vice President of CX Strategy at ASAPP since March 2020, focusing on enhancing contact center experiences using machine learning and natural language processing technologies. Previously, Chris held various leadership roles at Verizon from January 2010 to February 2020, including Global Director of Consumer Desktop Technology, where responsibilities included modernizing approximately 50,000 consumer service desktops, and National Director of Technical Experience, overseeing customer tech strategy. Prior experience includes serving as Regional Director of Contact Center Operations and Director of Customer Service at Verizon, as well as Director of Technical Services at Alltel Wireless. Chris holds an MBA and multiple degrees from Clemson University.