Jaclyn Terrell

Jaclyn Terrell is a seasoned product manager with extensive experience in the technology and customer service sectors. Currently at ASAPP since April 2019, Jaclyn leads product strategy and roadmap development for an AI chat platform, focusing on enhancing customer experience through virtual agents and integration solutions. Previously, Jaclyn served as Insights Manager in the Center of Excellence for Customer Success, specializing in automation strategies. Prior to ASAPP, Jaclyn's roles included consultant at Kforce Inc and various management and analyst positions at Time Warner Cable, where responsibilities encompassed overseeing virtual assistant features and collaborating on web and mobile functionality enhancements. Jaclyn began their career with tutoring roles and internships while earning a BA in Psychology from UCLA.