ASAPP
Jaclyn Terrell is a seasoned product manager with extensive experience in the technology and customer service sectors. Currently at ASAPP since April 2019, Jaclyn leads product strategy and roadmap development for an AI chat platform, focusing on enhancing customer experience through virtual agents and integration solutions. Previously, Jaclyn served as Insights Manager in the Center of Excellence for Customer Success, specializing in automation strategies. Prior to ASAPP, Jaclyn's roles included consultant at Kforce Inc and various management and analyst positions at Time Warner Cable, where responsibilities encompassed overseeing virtual assistant features and collaborating on web and mobile functionality enhancements. Jaclyn began their career with tutoring roles and internships while earning a BA in Psychology from UCLA.
This person is not in any offices
ASAPP
14 followers
ASAPP AI Native® products, driven by advances in fundamental AI research, make organizations highly productive and effective by augmenting human activity and automating the world’s workflows. The ASAPP Customer Experience Performance (CXP) platform provides Contact Center customer care and sales agents with a platform to know the right thing to sayand the right action to take, in real-time. The ASAPP machine learning models are continuously learning and predicting from every customer interaction, effectively turning every agent into the best agent without the need for manual programming or extensive training. The company has offices in New York, Silicon Valley, London and Buenos Aires.