Payal Mudaliar

Payal Mudaliar currently serves as the Customer Experience Owner at ASB Bank, a position held since August 2024. Prior to this role, Payal accumulated extensive experience at the Bank of New Zealand from November 2012 to August 2024, where responsibilities included Proposition Delivery Lead, Product Owner, and Squad Lead for the Customer Lending Journey, with a strong focus on optimizing customer journeys and streamlining processes. Additional roles included Lean Process Designer, Credit Assessor, and Retention Banking Advisor. Payal began a career in administration at NZ Transport Agency and holds a Bachelor of Business from Auckland University of Technology, completed between 2008 and 2011.