Zetin Malhotra

Zetin Malhotra possesses extensive experience in customer experience and product management within the financial services sector, currently serving as Customer Experience Owner for Payments SaaS at ASB Bank since May 2017. This role involves leading the development of the payments technology roadmap and overseeing a Cloud-first transformation journey. Previous roles at ASB include Customer Experience Owner for Retirement and KiwiSaver, and Senior Product Manager for Payments and Digital, where Zetin was instrumental in driving product lifecycle management and enhancing customer engagement. Prior to ASB, Zetin held positions at Westpac Institutional Bank and Bank of New Zealand, focusing on product ownership, channel management, and transactional solutions. Zetin holds an MBA from Duke University's Fuqua School of Business and a BBIM from The University of Auckland.