Eric Rice is a seasoned professional in customer experience and call center operations, currently serving as the Sr Director of Customer Experience and Call Center Operations at AscellaHealth since July 2025. Previous roles include Senior Director of Capacity Planning at BB Imaging and Vice President at Liveops, where oversight of workforce management for 40+ clients was a key responsibility. Eric has a proven track record of transforming customer service operations, notably increasing call answer rates at ImprimisRx® to over 97% and building a call center from 60 to over 600 employees at Philidor Rx Services. Additional experience spans senior management roles at Comcast, Vonage, and Prudential Financial, focusing on forecasting, planning, and operational strategy. Eric Rice's career is marked by significant contributions to efficiency and performance in the call center landscape.
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