Ascend Technologies Group
Audrey Hicks is an accomplished professional with extensive experience in customer success and digital connectivity within the telecommunications sector. Currently serving as Director of Digital Connectivity at Ascend Technologies Group since December 2024, Audrey previously held key roles at Orca Security as a Senior Customer Success Manager and Customer Success Manager, and at Simplify as a Client Business Manager and Strategic Client Manager. Audrey's expertise includes strategizing telecommunications planning, maintaining strong channel relationships, and facilitating business reviews to align with client priorities. Earlier career roles at Level 3 Communications and XO Communications involved creating tailored solutions for clients and managing customer needs effectively. Audrey holds a Bachelor of Science degree in RPTA/Communication from Western Illinois University and an Associate degree from Northeast Iowa Community College.
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Ascend Technologies Group
We are entrepreneurial technology professionals who help our customers use IT as a business driver and differentiator in all markets. Our vast experience and your collaboration help to unlock your organization’s best growth and profitability. Our mission is to understand your core business objectives, speed time-to-market, drive efficiencies, and automate your operations for predictable outcomes. We specialize in helping your organization do more with less, and achieve these outcomes within your C-Suite’s financial directives. Whether it's a transition to Public/Hybrid Cloud or partnering with Ascend around one of our service offerings, we are here to help your business or organization achieve its goals and outcomes - wherever you are in your journey.