Audrey Hicks

Audrey Hicks is an accomplished professional with extensive experience in customer success and digital connectivity within the telecommunications sector. Currently serving as Director of Digital Connectivity at Ascend Technologies Group since December 2024, Audrey previously held key roles at Orca Security as a Senior Customer Success Manager and Customer Success Manager, and at Simplify as a Client Business Manager and Strategic Client Manager. Audrey's expertise includes strategizing telecommunications planning, maintaining strong channel relationships, and facilitating business reviews to align with client priorities. Earlier career roles at Level 3 Communications and XO Communications involved creating tailored solutions for clients and managing customer needs effectively. Audrey holds a Bachelor of Science degree in RPTA/Communication from Western Illinois University and an Associate degree from Northeast Iowa Community College.