Ascensos is built on our belief that not all contact centres need be the same. 

We are owner managed, quality focused and agile offering our clients an unfair advantage. Ascensos is the next generation of contact centres in Europe. 


Ascensos

Ascensos' headquarters in Motherwell, United Kingdom

John Devlin

Lyle Mclean

Gcobisa Nosilela

Richard Anderson

James M Nikrant

Rudi Jansen

Hyacinthia D'Sa

Stephen Pascoe

David Gilfillan

This department focuses on assisting customers with inquiries, resolving issues, and delivering an overall positive service experience.

Customer Support

The Operations Team at Ascensos is responsible for ensuring the smooth and efficient functioning of contact centre activities. This includes managing customer service delivery, optimizing processes, overseeing staff performance, implementing continuous improvements, and ensuring quality standards are met to provide clients with a competitive advantage.

Operations Team

This department oversees the planning, coordination, and execution of operational processes to enhance efficiency and productivity.

Operations Management

This department oversees and coordinates the activities of various teams to ensure alignment with organizational goals.

Management Oversight

The Human Resources team at Ascensos ensures the recruitment, development, and retention of top talent to maintain our quality-focused, agile approach. They manage employee relations, develop HR strategies, and support a thriving workplace culture that aligns with our vision as Europe's next-generation contact centre.

Human Resources

The Digital Transformation and IT team at Ascensos drives the adoption of cutting-edge technologies and innovative processes to enhance operational efficiency and customer experiences. They develop and implement IT solutions, manage data analytics, and ensure system integrity, enabling Ascensos to maintain its competitive edge as a next-generation contact centre.

Ascensos

Org chart

Teams

Customer Support

Operations Team

Operations Management

Management Oversight

Human Resources

Digital Transformation and IT

Offices

Ascensos

Org chart

Teams

Customer Support

Operations Team

Operations Management

Management Oversight

Human Resources

Digital Transformation and IT

Offices

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