Ascensos is built on our belief that not all contact centres need be the same. 

We are owner managed, quality focused and agile offering our clients an unfair advantage. Ascensos is the next generation of contact centres in Europe. 


Ascensos

Ascensos' headquarters in Motherwell, United Kingdom

John Devlin

Rudi Jansen

Hyacinthia D'Sa

Lyle Mclean

Stephen Pascoe

David Gilfillan

The Operations Team at Ascensos is responsible for ensuring the smooth and efficient functioning of contact centre activities. This includes managing customer service delivery, optimizing processes, overseeing staff performance, implementing continuous improvements, and ensuring quality standards are met to provide clients with a competitive advantage.

Operations Team

The Digital Transformation and IT team at Ascensos drives the adoption of cutting-edge technologies and innovative processes to enhance operational efficiency and customer experiences. They develop and implement IT solutions, manage data analytics, and ensure system integrity, enabling Ascensos to maintain its competitive edge as a next-generation contact centre.

Digital Transformation and IT

The Operations and Planning team at Ascensos ensures smooth and efficient functioning of our next-generation contact centres. They manage facility operations, lead strategic execution, handle financial planning, and optimize resources to provide our clients with exceptional, quality-focused service.

Operations and Planning

The Customer Support Team at Ascensos is responsible for delivering exceptional service by addressing customer inquiries, resolving issues, and ensuring client satisfaction. They work collaboratively to create tailored solutions, maintain high-quality standards, and support the company's reputation as a next-generation contact centre in Europe.

Customer Support Team

The Human Resources team at Ascensos ensures the recruitment, development, and retention of top talent to maintain our quality-focused, agile approach. They manage employee relations, develop HR strategies, and support a thriving workplace culture that aligns with our vision as Europe's next-generation contact centre.

Human Resources

The Marketing and Business Development team at Ascensos focuses on expanding the company's market presence and driving growth. Headed by the Head Of Marketing & Communications, the team strategizes and executes marketing campaigns, enhances colleague engagement, and identifies new business opportunities. They work collaboratively to solidify Ascensos' position as the leading next-generation contact centre in Europe.

Ascensos

Org chart

Teams

Operations Team

Digital Transformation and IT

Operations and Planning

Customer Support Team

Human Resources

Marketing and Business Development

Offices

Ascensos

Org chart

Teams

Operations Team

Digital Transformation and IT

Operations and Planning

Customer Support Team

Human Resources

Marketing and Business Development

Offices

Related companies