Lance George is a seasoned professional in contact center operations, currently serving as a Senior Operations Manager at Ascensos since 2023. With over two decades of experience, Lance has a proven track record in optimizing customer journeys, managing multi-channel environments, and fostering high-performance teams. They founded a consulting business in 2017, focusing on enhancing contact center efficiencies while advocating for people development and technology integration. Previously, Lance held leadership roles at SONKAY and WebhelpSA, contributing significantly to staff and client management.
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