Mpilo Sibuta is a dedicated Real Time Analyst Lead at Ascensos, where they focus on identifying root causes of customer service challenges and developing innovative solutions. With a strong background in customer service, they have held various roles at Ascensos, from Real Time Analyst to Senior Real Time Analyst. Previously, Mpilo worked as a Real Time Analyst at Tech Mahindra. They hold a Bachelor of Information Science from the University of South Africa and a Contact Centre NQF 3 qualification from UAcademy.
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