Desiree Melendez

Desiree Melendez is an experienced professional in service design and research, currently serving as an Askable+ Certified Researcher at Askable since September 2025. Previously, Desiree held positions as Service Design Lead at Publicis Sapient and Senior Design Strategist at The Strategy Group. Notable roles also include Senior Service Design Consultant and Service Design Consultant at The Customer Experience Company, as well as Service Designer focused on Digital Transformation and Data at Macquarie Group. Desiree's background includes prestigious fellowships and internships in product and experience design, complemented by a solid academic foundation with an MBA from AGSM @ UNSW Business School and additional certifications in UI Design and Customer Experience. Desiree's educational journey began with a Bachelor's Degree in International Studies from Vassar College.