Louise O'Mahony

Louise O'Mahony has a diverse work experience spanning multiple roles and companies. Louise currently works at askporter as a Program Manager, starting in June 2022. Prior to that, they worked at askporter as a Customer Success Executive from July 2019 to July 2022.

Before joining askporter, Louise worked at Konditor & Cook starting in June 2017 as a Customer Joy Manager. Louise initiated the revamp of their team's function, introduced new KPIs, expanded the team's function to include social media support, and implemented CRM software. Prior to that, they served as a Customer Support Consultant from August 2016 to June 2017 and demonstrated excellent customer service skills, resolving complaints and seeking continuous improvement.

In their earlier career, Louise worked at Sainsbury's, starting in August 2014 as a Project Support Officer - Customer Experience. Louise provided central support on the development of new CRM software, presented the tool to stakeholders, and facilitated user acceptance testing. Louise was also a Programme Assistant - Change Management from July 2013 to August 2014, where they supported project and change managers in a divisional restructure and created standardized project management processes. Louise began their career at Sainsbury's in September 2012 as an IT Service Desk Analyst, resolving technical issues and collaborating with various teams.

Overall, Louise O'Mahony has experience in program management, customer success, customer support, project support, and IT service desk analysis. Louise has demonstrated their abilities in enhancing customer satisfaction, implementing software solutions, and facilitating change management initiatives.

Louise O'Mahony attended the University of Leeds from 2006 to 2010, where they obtained a Bachelor of Arts (BA) degree in English Language and Literature. Following their undergraduate studies, they enrolled at the British Study Centres in 2010 and completed a CELTA course in the field of Teaching English as a Second or Foreign Language/ESL Language Instructor in 2011.