Carlos Muñoz

Carlos Muñoz has a vast experience in the field of workforce management, operations, and sales engineering. Carlos has held leadership roles in various companies such as Alvaria, Inc., Aspect Software, NICE Ltd, Teleopti, Allianz Global Assistance, and Verizon Wireless. Carlos has a proven track record of achieving sales quotas, building and managing successful teams, and implementing strategic plans to drive business growth. Carlos's expertise lies in cultivating client relationships, providing consultancy, and optimizing operational performance in contact centers across different regions.