Darin Epling

Darin Epling has extensive experience in professional services and solutions architecture, primarily within workforce management (WFM) and workforce engagement management (WEM) solutions. Currently serving as a Professional Services Consultant and Solutions Architect at Alvaria, Inc. from August 2021 to June 2024, Epling focuses on enhancing WFM and WEM adoption for clients through advanced software solutions, including AI and RPA. Prior experience includes roles at Calabrio, Inc. as a Workforce Management Consultant, and at Aspect Software as a Principal Business Application Consultant and Solutions Architect, where Epling led complex customer engagements and provided high-value consulting. Previous positions at Capital One and HSBC involved significant technical support and management of voice system technologies, highlighting Epling's expertise in optimizing contact center operations and client engagements throughout a career spanning over two decades.