Michael Cavataio

Michael Cavataio is a Sr. Solutions Consultant at Aspect, leveraging over 30 years of experience in various contact center roles across multiple industries, including analyst, management, operational support, and consulting. Previously, Michael held positions such as Workforce Manager at companies like Caremark, BancTec, and Broadview Security, as well as a Business Program Manager at Microsoft. Michael earned multiple Microsoft certifications including MCSE, MCTS, and MCITP, and was recognized as a finalist for Workforce Manager of the Year by SWPP. They hold a B.A. in Russian/History from The University of Texas at Arlington.