Patrick Layland

Patrick Layland is a Senior Account Director at Aspect Software, where they have held multiple roles including Senior Customer Success Manager and Senior Manager of Technical Services Customer Support. Prior to this, they served as a Senior Client Relationship Manager at Alvaria, Inc. and worked as a Project Consultant at Washington Mutual Bank. With a lengthy career at United Airlines from 1976 to 1998 in Worldwide Contact Center Management, Patrick has garnered extensive experience in planning, staffing, and operations. They are also pursuing leadership excellence through their studies at the Disney Institute.