RW

Roy Weaver

Customer Care Engineer at Aspect Software, Inc.

Roy Weaver has over 40 years of work experience in various roles and companies. Roy started their career at Rockwell First Point as a Senior Field Representative and worked there for 25 years. During this time, they also took on roles such as City Supervisor and Computer Engineer. Roy then worked at Rockwell Spectrum as a Field Service Consultant for over 26 years, where they specialized in maintaining and upgrading hardware and software. Roy also had roles at Rockwell International as a Senior Field Service Representative and Field Service Consultant. Roy later worked at T/Cingular Wireless and AT&T Mobility as an IT Call Center Support Systems Analyst and Network Support Rep, respectively. Roy then moved to T Wireless Customer Care Center as an IT Call Center Support Analyst, where they handled Avaya VOIP Call Center and Supported Equipment. Finally, they worked at HCL Technologies as a Senior Associate Consultant before joining Aspect Software as a Customer Care Engineer in 2017.

Roy Weaver's education history includes attending the Control Data Institute, where they studied computer hardware engineering. After that, they attended Harlingen High School from 1973 to 1976. Roy also took courses at the New Horizon Computer Learning Center, specializing in ICND1- Interconnection Cisco Networking Devices, Part 1. Additionally, Roy obtained a certification in Six Sigma Green Belt through software and hardware courses.

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Timeline

  • Customer Care Engineer

    March, 2017 - present

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