Holly Baker

Holly Baker has a diverse work experience spanning multiple industries and roles. Holly is currently employed at Aspenware as a Quality Assurance Engineer. Prior to that, they worked at the North Central Vermont Recovery Center as an Emergency Department Recovery Coach.

Holly spent a significant portion of their career at Inntopia, where they held various positions. Holly started as a Front Office Supervisor at Green Mountain Inn in 1993, then transitioned to the role of Assistant Innkeeper at The Stowe Inn in 2003. In this role, they managed up to 15 employees and handled day-to-day operations of the inn. Holly also provided administrative support to the owners.

Holly returned to Green Mountain Inn in 2010 as a part-time Revenue Manager and Reservations staff member. Holly designed rates, created packages, managed internet distribution sites, and negotiated wholesale contracts. Additionally, they answered phone and email inquiries, entered online reservations, and assisted the front desk staff when needed.

Before their time at Inntopia, Holly worked at First In Fitness as a Certified Personal Trainer and Certified Kickboxing Instructor. Holly specialized in motivating clients who were at health risk in the morbidly obese category.

At Inntopia, Holly held several roles from 2007 to 2022. Holly started as an Account Manager, where they served as the primary point of contact for clients using the Inntopia CRS product. Holly then moved on to become a Senior Training Manager and Support Manager, conducting and supervising training programs for employees and keeping documentation up to date.

Holly's other roles at Inntopia include Director of Implementation and Support, Senior Partner Services & Integration Specialist, QA Analyst, Accounting Business Manager, and QA Engineer.

Overall, Holly Baker's work experience showcases their expertise in customer service, training and development, and quality assurance.

Holly Baker's education history includes multiple certifications in various fields. Holly attended Champlain College from 1992 to 1993, studying Accounting and Finance. In 2009, they obtained a certification from the Aerobics and Fitness Association of America in Personal Training, Cardio Kickboxing, and Group Fitness, and they remained affiliated with this institution until 2018. In 2015, Holly became a licensed instructor in Zumba after completing a program at Zumba. Holly also gained a license as a Strong by Zumba instructor in 2017. Additionally, Holly has obtained two certifications recently, namely the Agile Leader Certification from the Six Sigma Global Institute in July 2021 and the Scrum Master Certification from the same institute and month.