Mark Palmer

Mark Palmer is a seasoned professional in workforce management and data analysis, currently serving as a Customer Generalist at Assembled since January 2025. Prior to this role, Mark held various senior positions at On, including Senior Global Workforce and Data Domain Lead, and led workforce initiatives across EMEA. Mark's experience at Amazon as a Workflow Analyst and at Egencia as Global Workforce Scheduling Manager involved significant responsibilities in scheduling and team development, expanding a team from two to eight analysts. Earlier roles include Resource Planning Analyst at Capita Insurance & Benefits and Service Insight Analyst at Asda, focusing on long-term planning, forecasting, and operational efficiency. Mark holds advanced diplomas and certificates in Customer Contact Planning & Management from Ulster University.