Carolyne M.

Carolyne M. has extensive experience in customer engagement, operations analysis, and global support, currently serving as the Manager of Global Support at Assent since November 2021. In this role, Carolyne M. engages in strategic data analysis to track business KPIs and optimize team performance, alongside orchestrating resource allocation and capacity planning. Previously, Carolyne M. held positions at Assent Compliance Inc. as a Customer Engagement Associate, Operations Analyst, and Supplier Operations Coordinator, where responsibilities included managing client relationships, enhancing report writing, and ensuring compliance with data management practices. Carolyne M. began a career at Telkom as a Direct Sales Agent, focusing on resolving customer complaints and driving account optimization through effective relationships.