Rahim Khanani

Rahim Khanani is a seasoned professional with extensive experience in customer success and operations. Currently serving as the Sr. CSM and Head of the GenAI Innovation Hub at Assent since April 2022, Rahim manages complex client relationships and leads a 15-member team to implement innovative strategies. Previously, as the Head of Customer Success and Operations at Flarian, significant achievements included boosting client retention to account for 75% of total revenue and exceeding annual targets by 20% year over year. Rahim holds a Master's Degree in Sustainability Management from the University of Toronto and has a solid foundation in accounting, having earned a B.Com from the same institution. Additional experience includes leadership roles in various organizations and intern positions, demonstrating a strong commitment to professional growth and operational excellence.