Assist America
Diana Heredia is an accomplished professional with extensive experience in client relations and operations within the assistance services industry. Currently serving as the Director of Client Relations at Assist America, Inc. since November 2022, Diana manages relationships for U.S. accounts and interprets contract provisions for clients. Previously, Diana held various leadership roles at Assist America, Inc., including Director of Account Services, where strategic planning and service delivery were prioritized, and Director of International Services, where the establishment of operation centers in Manila and Jakarta took place. Earlier experience includes a decade as Assistant Director of Operations at International SOS Assistance, providing 24-hour administrative support and staff training. Educational credentials include an Associate of Arts and Sciences from Bucks County Community College and coursework at Holy Family University.
Assist America
Assist America provides emergency services for some 40 million travelers worldwide. Founded in 1990, Assist America, Inc. is the nation’s largest provider of global emergency medical services through employee and student benefit plans. Our company was formed specifically to address the unique requirements of the insurance industry’s large membership groups. We cover employees (or insured association members) and their dependents for business travel, vacations and personal trips for which the moral and legal employer responsibility is lifted. Our members enjoy complete peace of mind, freed from dealing with complex decisions and financial considerations during difficult times, and secure in knowing that a single phone call to Assist America will put our vast network of resources in motion on behalf of any medical travel emergency. And, if appropriate medical care is not available locally, we will transport a patient, by air ambulance if necessary, to the nearest facility that meets our rigorous standards. Our 24-hour-a-day, 365-day-a-year Operations Centers are staffed by experienced, knowledgeable, multilingual emergency certified medical and assistance professionals. Services include but are not limited to: Medical Consultation, Evaluation & Referral Hospital Admission Guarantee Emergency Medical Evacuation Medical Monitoring Medical Repatriation Prescription Assistance Emergency Message Transmission Compassionate Visit Care of Minor Children Return of Mortal Remains Lost Luggage or Document Assistance Interpreter & Legal Referral Pre-Trip Information And Much More...