Shaneece Dixon

Client Support Liaison at AssistRx

Shaneece Dixon has a diverse work experience spanning various industries. Shaneece started their career as an Editorial Intern at Gainesville Today Magazine in 2013, where they conducted interviews and researched subject matter for publication. Shaneece then worked as an Avenue Writer at The Florida Independent Alligator, where they interviewed sources and reported on local arts and entertainment stories. In 2013, they also served as a Marketing Research Coordinator at Noble International, Inc, editing written copy and conducting market research on pharmaceutical companies.

In 2014, Shaneece worked as an Americorps Vista at the City of Orlando, where they trained volunteers to help improve reading skills for 1st and 2nd graders. Shaneece also recruited potential volunteers and created outreach materials. From 2015 to 2016, they worked as an Administrative Assistant at the American Legion Auxiliary, and in 2016, they became a Membership and Communications Clerk at the American Legion Auxiliary-State Headquarters, where they processed membership and edited newsletters.

In 2017, Shaneece joined Dialog Direct as a Quality Assurance representative, monitoring customer service and sales calls to ensure compliance and provide information to Blue Cross Blue Shield of New Jersey members. Later that year, they worked as a Program Assistant at the American Legion Auxiliary-State Headquarters, designing and editing newsletters and assisting with membership processing and training.

In 2018, Shaneece held roles at Florida Auto Tag Agencies (FATA) as an Administrative Assistant, where they created job listings and took meeting minutes, and at Bed Bath & Beyond as a Customer Experience Expert on the Executive Escalations Team, de-escalating and resolving issues for high-priority customers and assisting with various customer inquiries.

Most recently, Shaneece worked at AssistRx as a Technical Support Specialist, providing helpdesk support for providers, office staff, and pharmaceutical clients. Shaneece also submitted reports and responded to users in Salesforce's LiveChat feature. In 2023, they transitioned to the role of Client Support Liaison.

Shaneece Dixon began their education at Valencia College in 2007, where they pursued an Associate of Arts degree in General Studies. Shaneece completed their studies at Valencia College in 2010. Following this, they enrolled at the University of Florida in 2010 and graduated in 2013 with a Bachelor of Science degree in Journalism. Shaneece then decided to further their education and enrolled in Liberty University in 2022. Shaneece is expected to graduate in 2025 with a Master of Arts degree in Clinical Mental Health Counseling.

Links

Timeline

  • Client Support Liaison

    January, 2023 - present

  • Technical Support Specialist

    December, 2020