Jennifer D'Sa

Jennifer D'Sa is an experienced IT Service Manager currently managing IT service management and process optimization for Associated British Foods plc in the America region since March 2022. Prior to this role, Jennifer served as an IT Service Manager at New York University Abu Dhabi, optimizing ITIL processes and overseeing contract deliverables. A brief tenure at Al Hilal Bank included responsibilities as IT Governance Manager, where Jennifer developed IT policies and ensured compliance. Previous positions also included ITIL Service Manager at Gulf News, Capability Leader at HP Global Soft, and Service Delivery Manager at IBM, showcasing a strong background in IT service delivery, training, and governance. Jennifer holds a BCOM in Business Management from St. Xaviers College and a PGDBA in Business Administration with a focus on HR from Symbiosis Institute of Management Studies.