Indya Gomes Thomas

Indya Gomes Thomas is an accomplished professional with extensive experience in member experience and contact center operations, currently serving as Assistant Vice President at Associated Credit Union since February 2017. Demonstrating a strong commitment to enhancing member experiences and fostering a positive team culture, Indya has held various roles, including Member Experience Manager and Contact Center Director, where leadership skills and a focus on operational excellence have been pivotal. Prior experience includes positions at Cash America Pawn, where marketing strategies significantly contributed to loan growth, and Sutherland Global Services, where technical support capabilities were developed. Indya holds a Bachelor’s degree in Marketing from Georgia State University and an Associate of Arts in Education from Monroe Community College.