Prisca INN is an experienced professional in the field of client experience and change management, currently serving as Chef de projets Expérience Clients at Assurances du Crédit Mutuel since July 2023. Previously, Prisca worked at Euro-Information in roles focused on change management in artificial intelligence from October 2020 to June 2023 and from September 2018 to August 2020. Prior to that, at GROUPE MACSF from September 2015 to August 2018, Prisca held positions as Chargée de contenus et d’éditorial web and Gestionnaire sinistres habitation, earning a merit-based award. Educational accomplishments include a Master in Digital Marketing and Innovation from IÉSEG School of Management, UX/UI Design and web development training at Le Wagon, and a professional license in e-insurance from Ifpass, alongside other qualifications.