Gaspar Lopes dos Santos

Gaspar Lopes dos Santos is an experienced Service Delivery Manager at Astreya, overseeing a team of over 20 technicians across the EMEA region for Google France since April 2018. With a strong background in team leadership and project management, Gaspar is adept at ensuring service quality, meeting SLAs and KPIs, and driving performance improvements. Prior to this role, Gaspar served as Team Lead and Equipment Maintenance Technician at Google France, where responsibilities included team goal tracking, mentorship, asset management, and customer support. Gaspar's earlier experience includes positions as IT Technician at Ename SA and Maintenance Technician at Lactogal Produtos Alimentares S.A., where skills in diagnostics, repair, and technical support were developed. Gaspar holds a degree in Electronics, Automation and Control Technician from the Câmara do Comércio e Indústria Luso-Alemã.