Atento
Andressa Mitiko De Lima is an experienced professional in quality analysis, currently serving as an Analista de Qualidade Pleno at Atento Brasil since May 2018, where responsibilities include monitoring operational KPIs and identifying opportunities for improvement. Previously held the position of Monitor de Qualidade and provided customer support as an Assistente de SAC for an e-commerce platform. Prior experience includes working as an Atendente at Liq, focusing on customer service in vehicle financing. Andressa holds a degree in Tecnologo, Analise e Desenvolvimento de Sistemas from Centro Universitário FMU | FIAM-FAAM, completed between 2017 and 2019.
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Atento
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We are your connection to the world! We are the partner of choice for guiding clients through the full cycle of their CX transformation. From discovery and design to implementation, we offer innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento is the largest provider of CX Solutions and Business Transformation Outsourcing (CRM BPO) services in Latin America, and among the top five providers worldwide, based on revenues.