Atento
Erica Missão is a seasoned professional in data science and analytics, currently serving as the Head of Data Science in the Innovation & Business Transformation Division at Atento. Previously, Erica held key positions at Nextel Brasil, including Head of Risk Analytics and Head of Data Science for various divisions. With experience at Microsoft as a Data Science Project Manager and at Contax S.A. as Analytics & Strategy Manager, Erica also contributed as a Senior Data Scientist at Vivo (Telefônica Brasil). Erica holds a Bachelor of Science in Mathematics from Universidade Estadual Paulista Júlio de Mesquita Filho and a Master of Science in Statistics from UFSCar.
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Atento
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We are your connection to the world! We are the partner of choice for guiding clients through the full cycle of their CX transformation. From discovery and design to implementation, we offer innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento is the largest provider of CX Solutions and Business Transformation Outsourcing (CRM BPO) services in Latin America, and among the top five providers worldwide, based on revenues.