Fabio Fernandes

Fabio Fernandes possesses extensive experience in client management and operational leadership, currently serving as Gestor de Clientes BPO at Atento Brasil since June 2006, overseeing contracts for B2B and B2C operations with major clients such as Telefonica/VIVO and Quinto Andar. Prior roles include Coordenador de Clientes, with a focus on process optimization and customer satisfaction, and Supervisor Suporte Técnico, where Fabio managed technical teams to meet service goals. Education includes two MBAs in Controladoria e Finanças and Gestão Estratégica de Pessoas from Universidade Cruzeiro do Sul, as well as a technological degree in Eletrônica, Controle e Automação from Faculdade de Tecnologia de São Paulo - FATEC-SP. Additionally, Fabio completed vocational training as an Eletricista de Manutenção at Senai São Paulo.