Dwan R.

Dwan R. is a Senior System Administrator with experience at Athena Global Advisors, Velocity Technology Solutions, Rentokil Steritech North America, and Amazon. Dwan has a Bachelor's degree in Information Technology from the University of North Carolina at Charlotte. Responsibilities include confirming technical specifications, maintaining and facilitating desktop support, designing and developing SQL procedures, and providing user rights management. Dwan has experience in diagnosing and resolving hardware/software faults, troubleshooting system problems, and allocating/maintaining IT equipment. Additionally, Dwan has provided training to users, addressed incoming tickets, and worked on automating processes for recurring issues.