Jane L.

Jane L. is an experienced professional in customer service and virtual assistance, currently serving as an Executive Partner at Athena since September 2023. Jane has held multiple roles on Upwork since March 2020, focusing on customer service and email administration. Previous experience includes working as a Customer Service Representative and Virtual Assistant at IBEX from November 2016 to March 2021, where Jane prioritized customer satisfaction by implementing effective strategies for issue resolution. Additional roles include Billing and Sales Expert at VXI PH, where Jane addressed billing issues to enhance sales outcomes, and Account Executive at Flatworld Solutions, responsible for cold-calling and negotiating sales deals. Jane holds a degree in Hotel and Restaurant Management, with a specialization in Tourism and Travel Services Management from ACES Polytechnic College.