John Serrano

John Serrano has extensive experience in customer service and account management, currently serving as the Contract Manufacturing Account Representative Manager at XYMOGEN since December 2007, where responsibilities include managing a team and maintaining professional communication standards. Prior roles at XYMOGEN included Private Label Graphics Assistant Manager & Coordinator and Private Label Operations/Customer Relations, showcasing a solid background in customer interaction and operations. Earlier experience at Universal Orlando Resort involved leading customer service initiatives, and previous positions at Books A Million, Kmart Corporation, AutoTrader.com, and Stanley Steemer further developed skills in sales, customer service, and team management. John Serrano holds a Bachelor's Degree in International Business from the University of Central Florida and an Associate of Arts from Valencia College.